TERMS OF SERVICE
The Website is comprised of the institutional site of Marie-Hélène de Taillac and the E-shop of Marie-Hélène de Taillac products (hereinafter the "E-shop").
The www.mariehelenedetaillac.com website (hereinafter the « Website ») belongs to the company ILU S.A.R.L registered in the Paris Register of Trade and Business Names as number B 453 307 621, VAT number FR 444 533 076 21. The registered address is 8, rue de Tournon 75006 Paris, France.
The E-shop www.mariehelenedetaillac.com and sub domain www.mariehelenedetaillac-hk.com (hereinafter the « E-shop) belongs to the company Pierre Limited, a company incorporated in Hong Kong SAR, China under company number 788157. Our registered address is Suite 1404, Chinachem Hollywood Centre, 1-13 Hollywood Road, Central, Hong Kong.
The following terms and conditions and any other related rules made available in writing by Pierre Limited (collectively the « Conditions of Sale ») are applicable to all Marie-Hélène de Taillac products that you (the « Customer ») may order from Pierre Limited, a corporation organized and existing under the laws of Suite 1404, Chinachem Hollywood Centre, 1-13 Hollywood Road, Central, Hong Kong. («Pierre Limited » or referred to herein as « us », « our » or « we ») on the Internet via the ILU S.A.R.L website identified by the domain www.mariehelenedetaillac.com (the « website ») including all information, tools and services available from this site to you, the user, is conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our website or E-Shop and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or being available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website or E-shop. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current website or E-shop shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website or E-shop. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or E-shop following the posting of any changes constitutes acceptance of those changes. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. The E-shop is for your personal use only. You may not purchase goods from the E-shop for reselling purposes or commercial exploitation. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of our services.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the E-shop, use of the E-shop, or access to the E-shop or any contact on the E-shop through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this E-shop is not accurate, complete or current. The material on this E-shop is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this E-shop is at your own risk.
This E-shop may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this E-shop at any time, but we have no obligation to update any information on our E-shop. You agree that it is your responsibility to monitor changes to our E-shop.
MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the E-shop (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the E-shop.
PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the E-shop. We have made every effort to display as accurately as possible the colors and images of our products that appear in the E-shop. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this E-shop is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our E-shop. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the E-Shop is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the E-shop (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
Certain content, products and services available via our E-shop may include materials from third-parties.
Third-party links on this E-shop may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm, loss or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the E-shop or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our E-shop or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the E-shop or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the E-shop or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the E-shop or on any related website, should be taken to indicate that all information in the E-shop or on any related website has been modified or updated.
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the E-shop or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the E-shop or any related website, other websites, or the Internet. We reserve the right to terminate your use of the E-shop or any related website for violating any of the prohibited uses.
All “Content” of the E-shop (which is defined as, or includes, any text, audio or music, video, graphics, photographs, and image) are the intellectual property of Pierre Limited and are protected by intellectual property and copyright laws.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our E-shop will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the E-shop will be accurate or reliable. You agree that from time to time we may remove the E-shop for indefinite periods of time or cancel the E-shop at any time, without notice to you. You expressly agree that your use of, or inability to use, the E-shop is at your sole risk. The E-shop and all products and services delivered to you through the E-shop are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Pierre Limited, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of the E-shop or any products procured using the E-shop, or for any other claim related in any way to your use of the E-shop or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the E-shop or any content (or product) posted, transmitted, or otherwise made available via the E-shop, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
You agree to indemnify, defend and hold harmless Pierre Limited and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our E-shop, or when you cease using our E-shop. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our E-shop (or any part thereof).
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this E-shop or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the E-shop, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Suite 1404, Chinachem Hollywood Centre, 1-13 Hollywood Road, Central, Hong Kong.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website or E-shop. It is your responsibility to check our website or E-shop periodically for changes. Your continued use of or access to our E-shop or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Questions about the Terms of Service should be sent to us at email@example.com.
WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our E-shop, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you browse our E-shop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our E-shop, new products and/ or other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
HOST OF THE WEBSITE AND THE ONLINE SHOP
Our website and E-shop are hosted by OVH, 2 rue Kellermann - 59100 Roubaix - France.
Your data is stored through OVH’s data storage and databases. They store your data on a secure server behind a firewall.
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
Links: when you click on links in our E-shop, they may direct you away from our E-shop. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All the payments made on our E-shop are secured thanks to the process of encoding SSL.
AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com.
Prices shown on the E-shop are in Japanese Yen. It does include Taxes. From time to time, prices are subject to change in response to currency exchange rate changes, markdowns and other commercial factors. The price applicable to your order will be the price current at the time your order is accepted. Pierre Limited reserves the right to change the price of products offered on the E-shop at any time and without prior notice. Items are invoiced at the tariffs shown on the E-Shop on the date your order is confirmed, subject to the availability of the items ordered at that precise time. Pierre Limited checks to ensure that all prices shown on the E-shop are accurate. We cannot, however, give any guarantee that no errors have occurred. Should an error in the price of an article occur, Pierre Limited will give you the option of reconfirming the purchase of the item at the correct price or of cancelling the order. If Pierre Limited is unable to contact you, the order will be considered cancelled.
DUTIES & TAXES
All relevant import taxes and duties are included within the individual product price. Customers are not responsible for all the taxes relating to their orders for pieces which are shipping to Japan.
If you are ordering on the Website, orders will be processed as follows. Once you have chosen a product, click on the « Add to Cart » button to place this product in your shopping bag (« Cart»). You may then decide to continue shopping for other products and add them to your Cart (subject to availability and quantity limits) or proceed to « Checkout » by clicking on this button. You may also remove one or several products in the Cart. When you have completely reviewed your order, click on the « Complete Order » button in the E-shop to place your order.
Notwithstanding anything to the contrary provided for herein, Pierre Limited reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Pierre Limited may refuse your order if there is an ongoing dispute concerning payment of a prior order or if Pierre Limited reasonably suspects that you have violated the Conditions of Sale or that you have engaged in fraudulent or grey market activities.
Payment can be made by Visa, MasterCard, American Express and any other methods which may be clearly advertised on the E-Shop from time to time. Once this transaction is complete, you will then return to www.mariehelenedetaillac.com. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Pierre Limited, we will not be liable for any delay or non-delivery.
The transaction will only be debited against your credit card when the card details have been verified, the company that issued the credit card used by you has authorized the debit. Pierre Limited has confirmed that the item is available, and the order is ready for shipment.
We take reasonable care to make our E-shop secure. To help ensure that your shopping experience is safe, simple, and secure, Pierre Limited uses Secure Socket Layer (SSL) technology.
All orders will be dealt with as soon as they have been validated. If certain articles have been ordered are not available, only the price of those Items that are available and that have been shipped, will be debited.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the E-shop.
TRANSFER OF OWNERSHIP
Ownership transfer of the good purchased online is confirmed once full payment is validated. Transfer of risk and loss or damage of the purchased good is carried out from the delivery of the Item.
Orders placed via the Website
Once the ordering process has been completed, and after accepting the T&C, you must confirm the order by clicking on the « Complete Order » button. If you already have a customer account, you will then be asked to pay for the order. If you do not, you will be asked to set up a customer account before paying for your order. If you need to correct any errors made when filling in the data, you will need to follow the appropriate amendment procedure shown on the E-shop before submitting your order. Clients Service will send you an email or SMS confirming receipt of your order and a summary of what it comprises.
Confirmation of Order
You should check the contents of the order confirmation as soon as possible and let Pierre Limited know immediately if there are any errors or omissions. Pierre Limited may ask you to provide additional information by filling a form. This document must be sent by email with a photocopy of your ID and a copy of the type of payment used for the order. Data entered via the Website constitutes evidence of all transactions entered into between Pierre Limited and you. If a dispute arises between Pierre Limited and one of its Clients regarding an E-shop transaction, the data entered by Pierre Limited shall be regarded as absolute proof of the contents of the transaction. Invoices for all purchases made can be viewed by logging into « My Account », which can be accessed from the Website.
Items purchased on the E-shop are delivered for free within the countries referred to in Shipping Location below.
Items purchased on the E-shop can only be delivered in Japan. Any address that is outside of Japan will be refused when the order is being processed. For security reasons, no order for which a Cedex or a post office box number is supplied will be able to be processed. For people who don’t live in Japan and who want to purchase items from our E-shop. please contact us at firstname.lastname@example.org.
Estimated shipping duration
3-5 days for Japan
The estimated delivery times above is to be used as a guide only and commence from the date of dispatch. Pierre Limited is not responsible for any delays caused due to unforeseen circumstances. It may also take longer if your delivery address is in a remote area.
Orders are dispatched Monday to Friday excluding Japan Bank Holidays. Orders are generally processed within 48 hours although this may take longer during the festive period and under certain circumstances. Orders received on a non-working day will be dispatched the next working day. All our orders are shipped with tracking information available.
DHL or FedEx will deliver all purchases. Orders are shipped Monday to Friday, except on Japan public and national holidays. The merchandise must be delivered in the presence of a person who is legally of age, the delivery person handing the recipient the parcel receipt and asking him to sign it. If there is no-one available to take receipt of the parcel, an advice note saying that an attempt had been made to deliver it will be left in the recipient’s letter box. You can then contact DHL or FedEx to reschedule delivery. Should the parcel be refused, or after (three) attempts to deliver it, the parcel will be returned to Pierre Limited. Pierre Limited insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Pierre Limited product delivered at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfilment of the sale contract by Pierre Limited and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.
Incorrect Shipping Address - Lost or Stolen Packages
To avoid lost packages and delays we strongly recommend that you dispatch to a reliable address. Please ensure all delivery information are correct before confirming your order. If a package is returned to us due to an incorrect shipping address provided by a customer, the customer will be responsible for the return shipping cost as well as the re-delivery cost. Pierre Limited is not responsible for packages delivered incorrectly or lost due to incorrect shipping information provided by a customer. Pierre Limited is not responsible for lost or stolen packages which have been confirmed by the carrier to be delivered to the address provided by the customer. Pierre Limited cannot be responsible for unforeseeable delays in delivery. If Pierre Limited is unable to deliver Items that have been ordered because these have become suddenly unavailable, even temporarily, you will be immediately advised of this and in any case within 30 (thirty) days at the latest by electronic mail. Any monies already paid by you will be reimbursed as soon as possible and in any case within 30 days.
In order to ensure your total satisfaction, you may exchange Pierre Limited products in accordance with the exchange policy set forth below. Exchanges of products which are not in compliance with the conditions and time frames set forth below may be rejected by Pierre Limited and will be sent back to you.
Pierre Limited allows the Customer or the Gift Recipient to exchange products purchased on the Website within fourteen (14) days of receipt of the product. Exchanges are based on stock availability only.
Products that have not been purchased on the Website may NOT be returned for exchange.
If you wish to exchange a product, you must contact us by email at email@example.com in order to get the return process information.
For online purchases, returns must be sent via Sagawa express with assurance and Pierre Limited reserves the right to refuse returns that are not made with Sagawa express, international returns must be sent via DHL or FedEx. Customers will take full responsibility for the products until they are delivered in perfect condition at the premises of Pierre Limited. Upon receiving your return, Pierre Limited will verify that the returned product satisfies the conditions of the exchange policy.
You or the Gift Recipient, as the case may be, must keep a proof of return shipment, and Pierre Limited accepts no liability in the event that such proof cannot be produced. Only merchandise received by Pierre Limited will be eligible for an exchange.
If you wish to exchange a product, Pierre Limited will cover the return costs for shipping the goods sent in exchange of the initial order. If goods are exchanged for a second time, the cost of returning the goods and re-shipment will be payable by you.
Customs duties and sales taxes for pieces returned for exchange are non-refundable through Pierre Limited.
Conditions to Exchange a Product
The exchange will be accepted only under conditions that the product has been bought at E-shop, that the size was not suitable, that the product was damaged when the product arrived, or that the product was not a product purchased. Pierre Limited exchange products must be returned in a new and unused state. Personalized Pierre Limited products cannot be returned to Pierre Limited for an exchange.
Please also return the original Marie-Hélène de Taillac box and delivery package, with all its accessories, the Product Manual, the Certificate of Authenticity, as applicable, and all other documents, with all protective materials in place. Failure to do so will respectively entitle Pierre Limited to refuse the products.
All exchange products will be subject to strict Quality Control (QC) by Pierre Limited to ensure that the returned products satisfy these requirements.
If the returned product satisfies Quality Control (QC), Pierre Limited will proceed with the exchange.
Pierre Limited will send you an invoice which specifies the value of the returned product, the price of the item for which the general product has been exchanged and the difference.
Should you return a product for exchange to Pierre Limited, you will be entitled to receive a refund of the price difference, if the returned product is more expensive than the exchanged item. If the returned product is less expensive than the exchanged item, you as applicable will be charged the difference in price.
Pierre Limited is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls both technical and aesthetic. If nevertheless, you receive a product, which seems to be damaged, you should contact the Customer Care Team immediately at firstname.lastname@example.org with a picture of the product and order reference, and then the product may be returned to Pierre Limited. The Customer Care Team will share the procedure with you. Please also return the original Marie-Hélène de Taillac box and delivery package, with all its accessories, the Product Manual, the Certificate of Authenticity, as applicable, and all other documents, with all protective materials in place and tags and stickers attached to the products. Upon receipt, Pierre Limited may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective. If your product is declared as defective by Pierre Limited, the following solutions will be proposed to the Customer as applicable. Pierre Limited may send you a equivalent product subject to availability. Only you as the Customer may request a refund of the full price of your initial purchase
For repair or service of your Marie-Hélène de Taillac piece, we are pleased to offer you the choice to make arrangements online by contacting our Customer Care Team at email@example.com or to hand in your piece to one of our Marie-Hélène de Taillac stores. Our team will then assess your piece and the work required and then send you an update by email including the estimated repair charges and timeline.
The Conditions of Sale (as amended from time to time) constitutes the entire agreement between you and Pierre Limited regarding your use of the E-shop and supersedes any other agreement or understanding arrangements, undertaking or proposal written or oral, between you and Pierre Limited in relation to such matters. In the event any other rules, codes and conduct, or other matter posted on the E-shop conflicts with the terms of the Conditions of Sale, the Conditions of Sale shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the Condition of Sale. You confirm that, in agreeing to accept the Conditions of Sale, you have not relied in any representation safe insofar as the same has expressly been made a representation in the Conditions of Sale and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions of Sale save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentations whether or not such has become a term of the Conditions of Sale.
GOVERNING LAW AND DISPUTE RESOLUTION
The TOS are governed by the laws of Hong Kong Special Administrative Region and in particular by the Sales of Goods Ordinance (Cap.26) and Control of Exemption Clause Ordinance (Cap.71). In the event of a dispute between Pierre Limited and you arising from the TOS, you and we both agree that the courts of the Hong Kong Special Administrative Region will have non-exclusive jurisdiction.